Esse Cigarettes Collection – Menthol, Light & Change

Frequently Asked Questions

What is your return policy?

We offer a 30-day return policy for all unused items in their original packaging. Items must be returned in the same condition they were received.

How long does shipping take?

Standard shipping typically takes 3-5 business days, while express shipping takes 1-2 business days. International orders may take 7-14 business days.

Do you offer international shipping?

Yes, we ship to most countries worldwide. International shipping rates and delivery times vary by location. Please check our shipping calculator at checkout.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay, and Shop Pay for your convenience.

How can I track my order?

Once your order ships, you'll receive a tracking number via email. You can also track your order by logging into your account on our website.

Do you offer size exchanges?

Yes, we offer free size exchanges within 30 days of purchase. The item must be unworn and in original condition with tags attached.

What is your warranty policy?

All our products come with a 1-year manufacturer warranty against defects. This covers manufacturing issues but not normal wear and tear or damage from misuse.

How do I care for my products?

Care instructions vary by product. Please check the care label on each item or refer to the product description page for specific care guidelines.

Can I cancel or modify my order?

Orders can be cancelled or modified within 2 hours of placement. After this time, orders are processed and cannot be changed. Please contact us immediately if needed.

How can I contact customer support?

You can reach our customer support team via email, live chat on our website, or phone during business hours. We typically respond within 24 hours.

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SMOKING

Esse Menthol - Korea Version (10 Packets x 20's)

Esse Light - Korea Version (10 Packets x 20's)

Esse Change - Korea Version (10 Packets x 20's)

Frequently Asked Questions

STOP SMOKING

Esse Menthol - Korea Version (10 Packets x 20's)

Esse Light - Korea Version (10 Packets x 20's)

Esse Change - Korea Version (10 Packets x 20's)

Frequently Asked Questions

STOP

SMOKING